Legal

Complaints

If something went wrong, we want to hear it and put it right.

  1. 1
    Tell us in the app

    Me → Help & support. You get a reference number, and the answer comes in the app and by SMS.

  2. 2
    Or call, WhatsApp or email

    Call or WhatsApp 0724 035 047, or email help@nyanyuka.com. Give your phone number and what happened.

  3. 3
    We look into it

    A person checks the records and replies with what they found and what happens next.

  4. 4
    Not settled?

    Ask for your complaint to go to management, quoting your reference number. You can also visit us at Victoria Plaza, 8th Floor, Westlands, Nairobi.

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